Ordering

What is your ordering process for name tags and desk plates?

1.  Choose your item, customize the item and submit your order,
2.  We will send you an email notification when your proof is ready for viewing,
3.  Request changes to your proof or approve your proof,
4.  Provide payment and complete the order,
5.  Most orders will ship the next business day,
6.  You will receive a payment confirmation email after you make payment and a shipping confirmation email once your order has shipped


Do you charge setup fees?

We do not charge setup fees for laser engraved plastic name tags and desk plates, or digitally printed name tags and desk plates.  We charge a nominal one-time screen charge for screen printed name tags.

Do you require a minimum order?

We do not require a minimum order for laser engraved plastic name tags and desk plates, or digitally printed name tags and desk plates.  We do require a minimum order of 100 pieces for screen printed name tags.

Are rush orders available?

Yes.  We will guarantee 'next day' shipping of your order for a fee of 10% of your total order ($10.00 minimum charge), plus applicable express shipping charges.*  Example: if your order totals $100, the rush fee for that order would be $10, for a total of $110, plus the express shipping method you choose.  The "rush fee" does not include express shipping charges.  *(Note: For new orders, the customer must still approve their tag design before shipment.  To qualify for next business day guaranteed shipping, we must receive new orders by 3 p.m. EST and the customer must finalize the order by 6 p.m. EST the same day).

How do I start my order?

Click on the appropriate tab; ‘Metal Name Tags’, ‘Plastic Name Tags’ or ‘Desk Plates’; then click on the item to start your order.


Can I place my order over the phone or fax you my order?

No.  All orders must be placed through our online ordering system.  This method of ordering offers many advantages, such as:

    1)  it allows you to verify information as you provide it for your order,
    2)  provides a trackable order in our system that you can monitor,
    3)  provides automated email notifications concerning your order,
    4)  helps eliminate setup fees and helps keep prices low by providing a streamlined ordering process,
    5)  provides an "Express Reordering" system to easily place new orders for your existing design,
    6)  you have the ability to see your order history and print invoices,
    7)  you have the ability to update your billing and shipping information as needed


Will I receive a proof of my name tag or desk plate design?

Name tag orders - Yes, we will prepare a proof of your name tag design prior to production.  This service is provided for new customers or for new tag designs.

Desk plate orders – We will prepare a proof of your desk plate design if you are using a logo on the design.  If no logo is used we have an industry-standard setup for desk plates.

How do I view the proof of my name tag or desk plate?

You will view your proof from within your account on our web site.  Sign in to your account and click on the ‘View Proof’ button or click on the link from the email you received.  When you approve the proof you will be directed to the payment and shipping pages of the checkout process.  Note:  We do not prepare a proof for desk plates without a logo.

When will the proof of my name tag or desk plate be ready for viewing?

Your proof is typically ready the next business day following the day we received your order.  We will send you an email notification when your proof is ready.  You can also sign in to your account at any time to check the status of your proof.  Note:  We do not prepare a proof for desk plates without a logo.

Will I receive a proof of every name tag or desk plate in my order?

No.  We prepare a proof of one name tag or one desk plate using only one name from your order.  You will not see a proof of every name submitted in your order.  This is one way we eliminate setup fees.  The names and information you provide for your name tags or desk plates will be used EXACTLY the way you provide it.  In the UNLIKELY event that we produce a name tag incorrectly, we would replace the tag at no charge to you.

Will I receive a confirmation of my order and payment?

We will send you an automated email notification after each of the following steps:
  - When you request a proof,
  - When your proof is ready for viewing,
  - When you have made payment for your order,
  - When your order has shipped.
*Note: As these are automated emails, sometimes your email client will sort them into your ‘bulk’, ‘spam’ or ‘junk’ email folders.

How do I check the status of my order?

Sign in to your account and the status of your order will be shown beside your order number.  You can also click on the order to see more information.

Do you keep our name tag design on file?

Yes.  We keep your name tag design, your logo and all of your information on file.  You do not need to re-send your logo for future orders unless you have changed your logo design.  To place an order for your existing name tag design, click on the "Express Reordering" link on our web site and sign in to your account.

Reorders

How do I place an order for the same name tag design that I ordered last time?

Click on the “Express Reordering” link on the left-hand side of our web page and log in to your account.  Once you have logged in, your name tag template will be displayed.  Click on the image of the name tag to start your order.  There will be instructions on each page of the ordering process to guide you.

Logos and Artwork

Do you charge a setup fee to include my logo?

No.  The prices shown on our web site include the use of your logo on your name tag or desk plate.

Do you charge setup fees?

We do not charge setup fees for laser engraved plastic name tags and desk plates, or digitally printed name tags and desk plates.  We charge a nominal one-time screen charge for screen printed name tags.

What type of file should I provide for my name tag or desk plate?

We need one of the following file formats:  .EPS, .CDR, .PSD, .AI, .JPG, .PDF.  The file should also be at least 300dpi resolution.  Please see our Artwork page for complete details.

How do I send you my logo?

You will upload your logo during the ordering process.

If I provide a PMS color, will you match it?

We do not guarantee an EXACT match to your PMS color, but we will match it as closely as possible.

I have designed my own name tag.  Can you use my artwork to produce the tag?

We must design our own template of your name tag so that we can change the name on the tag as needed.  You can upload your artwork during the online ordering process, but you will also need to upload your logos as separate files.  We will then use your artwork as a guide to design our template.

Can I fax you my logo?

No.  Faxed logos are not of adequate resolution for graphic design.  FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.

Can I send you a scanned logo or a logo that has been copied from a web site?

No.  Logos copied from web sites or scanned logos are not of adequate resolution for graphic design.  FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.

How much do you charge to design a logo?

Our standard design charge is $35.00, or $50.00 if you want to receive your logo saved to a disc in several different high-resolution formats for later use.

Shipping

How much do you charge for shipping?

Shipping is FREE for all orders, regardless of the size of the order, via USPS First Class mail!  We offer expedited shipping methods from UPS for an additional cost.  Expedited shipping costs are calculated based on your zip code and the weight of the order, and are provided by UPS as you complete your order.

When will my order ship (turnaround time)?

New customers (or new name tag designs) – most orders ship the next business day after you have approved your name tag proof and made payment, (6:00 p.m. EST cut-off time).

Existing customers (or existing name tag designs) – most orders ship the next business day after you have made payment and completed the order, (6:00 p.m. EST cut-off time).

How do I obtain the tracking number for my order?

Tracking numbers are only available for expedited shipping services.  If you chose an expedited shipping method during your checkout, your tracking number will be sent to the email address associated to your account.  This email is an automated email sent by the courier and can sometimes be sorted to your ‘spam’, ‘junk’ or ‘bulk’ email folders.  There is no tracking information available for orders shipped for free via USPS 1st class mail.

Invoices

How do I obtain a copy of my invoice?

Sign in to your account and click on your order number.  A printable invoice will then be displayed.  Click on the “Print to PDF” button at the bottom of the invoice.

Business Hours and Contact Information

What are your business hours?

Monday - Friday, from 10:00 a.m. to 6:00 p.m. Eastern Standard Time (EST).

What is your phone number?

800-206-4099